Shipping policy

At Haian Peili E-commerce Co., Ltd, we are committed to ensuring that your orders are processed and delivered efficiently. Below is a detailed outline of our shipping policy:

Shipping Cost:

We offer a flat rate shipping fee of $4.99for all orders, regardless of the order size or weight.

Shipping Carrier:

All orders are shipped via FedEx, ensuring reliable and timely delivery.

Order Processing Time:

Orders are processed within 48 hours of being placed. You will receive a confirmation email with your tracking information once your order has been shipped.

Delivery Time:

Once shipped, your order will typically arrive within 7-12 business days.

Please note that delivery times may vary based on your location and any unforeseen delays by the carrier.

Shipping Destination:

Currently, we only ship to addresses within the United States.

We do not offer international shipping at this time.

Shipping Origin:

All orders are shipped from our warehouse located in China.

Please be aware that orders may be subject to customs clearance, which could affect delivery times.

Shipping Confirmation & Order Tracking:

You will receive a shipping confirmation email once your order has been shipped.

This email will include a tracking number, which you can use to monitor the status of your shipment through the FedEx website.

Undeliverable Packages:

If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery.

Additional shipping fees may apply for reshipping the package.

Lost or Damaged Packages:

If your package is lost or damaged during transit, please contact us immediately at shipping@heloe.shop.

We will work with FedEx to resolve the issue as quickly as possible.

Shipping Policy Updates:

Haian Peili E-commerce Co., Ltd reserves the right to update this shipping policy at any time.

Any changes will be posted on this page and will take effect immediately.

For any shipping-related inquiries, please contact us at shipping@heloe.shiop or call us at +86 18980910977.

Thank you for shopping with Haian Peili E-commerce Co., Ltd. We appreciate your business and are dedicated to providing you with the best possible service.